Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit websites or use mobile applications. They help websites remember information about your visit, making your experience more efficient and personalized.

1.1 Types of Cookies

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Remain on your device for a set period or until you delete them
• First-Party Cookies: Set directly by Tappyon
• Third-Party Cookies: Set by external services (e.g., Google Analytics)

2. How Tappyon Uses Cookies

We use cookies and similar technologies for the following purposes:

2.1 Essential Cookies (Strictly Necessary)

These cookies are essential for the website and app to function properly. Without them, certain features would not work.

• Authentication: Keep you logged in to your account
• Security: Protect against fraud and unauthorized access
• Session Management: Maintain your session across pages
• Load Balancing: Distribute traffic across servers

Duration: Session (deleted when browser closes)
Can be disabled: No (required for functionality)

2.2 Performance & Analytics Cookies

These cookies help us understand how visitors use our website and app, allowing us to improve functionality.

• Google Analytics: Track page views, session duration, bounce rate
• Firebase Analytics: Monitor app performance and user behavior
• Heatmaps: Understand where users click and scroll
• Error Tracking: Identify and fix technical issues

Duration: Up to 2 years
Can be disabled: Yes (via browser settings)

2.3 Functionality Cookies

These cookies enable enhanced functionality and personalization.

• Language Preferences: Remember your preferred language
• Location Settings: Store your service area preferences
• UI Preferences: Remember display settings (e.g., map vs. list view)
• Form Data: Remember partially filled forms

Duration: Up to 1 year
Can be disabled: Yes (may affect functionality)

2.4 Advertising & Marketing Cookies

These cookies track your browsing habits to show relevant advertisements.

• Facebook Pixel: Track ad campaign effectiveness
• Google Ads: Measure ad performance and retargeting
• Remarketing: Show relevant ads on other websites
• Conversion Tracking: Measure booking conversions from ads

Duration: Up to 1 year
Can be disabled: Yes (via browser/device settings)

3. Cookies We Use

Cookie Name	Purpose	Type	Duration
_tappyon_session	User session management	Essential	Session
_tappyon_token	Authentication token	Essential	30 days
_tappyon_location	Saved location preferences	Functionality	1 year
_ga	Google Analytics user tracking	Analytics	2 years
_gid	Google Analytics session tracking	Analytics	24 hours
_fbp	Facebook Pixel tracking	Advertising	3 months
_gads	Google Ads tracking	Advertising	1 year

4. Third-Party Cookies

We use services from trusted third parties that may set cookies on your device:

4.1 Analytics Providers

• Google Analytics: Privacy Policy
• Firebase Analytics: Privacy Policy

4.2 Advertising Partners

• Google Ads: Privacy Policy
• Facebook Ads: Cookie Policy

4.3 Payment Gateways

• Razorpay, Paytm, PhonePe: May use cookies for payment processing

5. Mobile App Tracking Technologies

In addition to cookies, our mobile app uses:

5.1 Device Identifiers

• Android ID: Unique device identifier on Android
• Advertising ID (GAID/IDFA): For personalized ads
• App Instance ID: Identify app installations

5.2 App Permissions

• Location: GPS tracking for nearby services
• Storage: Cache data for offline functionality
• Network: Monitor connectivity status

5.3 Push Notification Tokens

We store push notification tokens to send booking updates and promotional notifications.

6. How to Manage Cookies

6.1 Browser Settings

You can control cookies through your browser settings:

Google Chrome:

1. Settings → Privacy and Security → Cookies and other site data
2. Choose: Allow all, Block third-party, or Block all

Safari (iPhone/Mac):

1. Settings → Safari → Privacy & Security
2. Toggle "Block All Cookies" or "Prevent Cross-Site Tracking"

Firefox:

1. Settings → Privacy & Security → Cookies and Site Data
2. Select cookie preferences

Microsoft Edge:

1. Settings → Cookies and site permissions
2. Manage cookie settings

6.2 Mobile App Settings

Android:

1. Settings → Google → Ads
2. Toggle "Opt out of Ads Personalization"
3. Reset Advertising ID if needed

iOS:

1. Settings → Privacy → Tracking
2. Disable "Allow Apps to Request to Track"
3. Settings → Privacy → Apple Advertising → Disable Personalized Ads

6.3 Third-Party Opt-Out Tools

• Google Analytics Opt-Out: Browser Add-on
• Facebook Ad Preferences: Manage Settings
• Network Advertising Initiative: Opt-Out Tool

7. Impact of Disabling Cookies

If you disable cookies, some features may not work properly:

• You may be logged out frequently
• Your preferences won't be saved
• Some pages may load slowly
• Personalization features will be limited
• You may see less relevant content

Essential cookies cannot be disabled as they are required for website functionality.

8. Do Not Track (DNT) Signals

Some browsers offer a "Do Not Track" (DNT) setting. Currently, there is no industry standard for responding to DNT signals. Tappyon does not respond to DNT signals but respects your cookie preferences set through browser settings.

9. Cookie Consent

When you first visit our website, you will see a cookie banner asking for consent. You can:

• Accept All: Allow all cookies (recommended for best experience)
• Reject Non-Essential: Only essential cookies will be used
• Customize: Choose specific cookie categories

You can change your preferences anytime by clicking the "Cookie Settings" link in the footer.

10. Children's Privacy

Tappyon services are not intended for children under 18. We do not knowingly collect data from children through cookies or other technologies.

11. Updates to This Policy

We may update this Cookie Policy to reflect changes in technology or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us