Terms & Conditions

1. Acceptance of Terms

Welcome to Tappyon! By registering, accessing, or using the Tappyon mobile application ("App") or website ("Website"), you agree to comply with and be bound by these Terms & Conditions ("Terms"). These Terms constitute a legally binding agreement between you ("User," "You") and Tappyon ("We," "Us," "Our").

If you do not agree with any part of these Terms, you must immediately discontinue use of our services.

2. Definitions

• Platform: Refers to the Tappyon mobile application (Android & iOS) and website
• Services: Home cleaning, repairs, beauty, wellness, and other on-demand services available through the Platform
• Service Partner: Independent service providers registered on Tappyon to offer services
• User/Customer: Any individual using the Platform to book services
• Booking: A service request placed through the App

3. Platform Overview

Tappyon operates as an intermediary platform that connects users with independent service partners. We do not:

• Directly employ service partners
• Provide services ourselves
• Guarantee service quality or outcomes
• Control partner schedules or methods

4. Eligibility

To use Tappyon, you must:

• Be at least 18 years of age
• Be a resident of India
• Have a valid mobile number and email address
• Provide accurate and complete registration information
• Have legal capacity to enter into binding contracts

By registering, you confirm that all information provided is truthful and accurate.

5. User Account

5.1 Registration

• You must create an account to book services
• Provide valid name, email, phone number, and location
• Verify your mobile number via OTP
• One person = One account (multiple accounts are prohibited)

5.2 Account Security

• You are responsible for maintaining account confidentiality
• Do not share your login credentials with others
• Notify us immediately of unauthorized access
• You are liable for all activities under your account

5.3 Account Suspension/Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent activities
• You abuse or harass service partners
• You provide false information
• You repeatedly cancel bookings without valid reason
• You misuse promotional offers or referral codes

6. Service Booking

6.1 Booking Process

• Browse available services in the App
• Select service, date, time, and location
• Review pricing and service details
• Confirm booking and make payment
• Receive booking confirmation via SMS/email
• Service partner will arrive at scheduled time

6.2 Service Pricing

• Prices displayed are inclusive of applicable taxes
• Prices may vary based on location, time, and service complexity
• Final pricing is confirmed before payment
• We reserve the right to change prices without prior notice
• Promotional discounts are subject to terms and availability

6.3 Payment

• Payment must be completed through the App
• Accepted methods: UPI, Credit/Debit Cards, Net Banking, Wallets
• Cash payments may be accepted at partner discretion
• Payment confirmation is required to finalize booking
• Invoices are sent via email/app after service completion

7. User Responsibilities

As a Tappyon user, you agree to:

• Provide accurate service location and contact details
• Be available at the scheduled time
• Treat service partners with respect and courtesy
• Not engage in harassment, abuse, or discrimination
• Not request services outside the Tappyon platform
• Not interfere with platform operations or security
• Not use the platform for illegal activities
• Report any issues or disputes through proper channels
• Provide a safe and accessible working environment for partners

8. Service Partner Relationship

Tappyon acts only as a platform facilitator and is not liable for partner actions.

9. Cancellation Policy

See our Refund & Cancellation Policy for complete details. Summary:

• Free cancellation up to 2 hours before scheduled time
• Cancellations within 2 hours may incur charges
• Partner-initiated cancellations result in full refund
• Excessive cancellations may lead to account restrictions

10. Limitation of Liability

10.1 Service Disclaimer

10.2 Liability Limits

To the maximum extent permitted by law, Tappyon shall NOT be liable for:

• Any damages caused by service partners
• Loss of property, injury, or death arising from services
• Disputes between users and service partners
• Service delays, cancellations, or no-shows
• Technical issues, app downtime, or data loss
• Unauthorized access to your account
• Third-party payment gateway failures

Maximum Liability: In any case, our total liability shall not exceed the amount paid by you for the specific service in question.

11. Intellectual Property

All content on the Tappyon platform, including but not limited to:

• Tappyon name, logo, and branding
• App design, layout, and user interface
• Text, graphics, images, and icons
• Software code and algorithms
• Service descriptions and pricing

...are the exclusive property of Tappyon and protected by Indian and international copyright, trademark, and intellectual property laws.

You may NOT:

• Copy, reproduce, or distribute platform content
• Use Tappyon branding without written permission
• Reverse-engineer or decompile the App
• Create derivative works or competing platforms

12. Prohibited Activities

You agree NOT to:

• Use the platform for illegal or fraudulent purposes
• Impersonate others or provide false information
• Harass, threaten, or abuse service partners or other users
• Attempt to hack, disrupt, or damage the platform
• Upload viruses, malware, or malicious code
• Scrape or extract data from the platform
• Manipulate ratings or reviews
• Create multiple accounts to exploit promotions
• Offer or accept payments outside the platform
• Use automated bots or scripts

13. Service Availability

Tappyon is currently available in select cities in India. We reserve the right to:

• Expand or restrict service areas
• Add or remove service categories
• Modify platform features
• Discontinue services with or without notice

We strive for 24/7 availability but do not guarantee uninterrupted access.

14. User Reviews and Ratings

• You can rate and review service partners after service completion
• Reviews must be honest, factual, and respectful
• We reserve the right to remove inappropriate reviews
• False or malicious reviews may result in account suspension
• Reviews are public and visible to other users

15. Privacy and Data Protection

Your use of Tappyon is also governed by our Privacy Policy. By using our services, you consent to:

• Collection and use of personal information
• Data sharing with service partners for booking fulfillment
• Use of cookies and analytics tools
• Communication via email, SMS, and push notifications

16. Indemnification

You agree to indemnify, defend, and hold harmless Tappyon, its affiliates, directors, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your misuse of the platform
• Your interaction with service partners
• Any content you submit or share
• Your violation of any law or third-party rights

17. Dispute Resolution

17.1 Informal Resolution

If you have any dispute, please contact us first at info@tappyon.com. We will attempt to resolve issues amicably within 30 days.

17.2 Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. Arbitration proceedings will be conducted in English in [City], India.

17.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of courts in [City], India.

These Terms comply with:

• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Indian Contract Act, 1872
• Other applicable Indian laws

19. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website/App. We will notify you of significant changes via:

• Email notification
• In-app notification
• Website banner

Continued use after changes constitutes acceptance of updated Terms.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21. Force Majeure

Tappyon shall not be liable for delays or failures in service due to circumstances beyond our control, including but not limited to:

• Natural disasters (earthquakes, floods, pandemics)
• Government actions or regulations
• Wars, strikes, or civil unrest
• Internet or telecommunications failures
• Acts of God

22. Contact Us