User Safety Policy

1. Introduction

Tappyon is committed to creating a safe environment for all users. While we conduct background verification of service partners, users must also take personal safety precautions when booking home services.

2. Partner Verification Process

All Tappyon partners undergo a verification process before activation:

2.1 Identity Verification

• Government-issued ID check (Aadhaar, PAN, Driving License)
• Photo verification and matching
• Address proof verification
• Mobile number and email verification

2.2 Background Check

• Criminal record verification (where legally permissible)
• Reference checks from previous employers/clients
• Skill assessment and certification review

2.3 Ongoing Monitoring

• Customer ratings and feedback review
• Complaint and incident tracking
• Regular re-verification (annual)
• Immediate suspension for serious violations

3. Safety Guidelines for Users

3.1 Before Booking

• Check Ratings: Review partner's ratings and customer feedback
• Read Reviews: Look for consistent positive feedback
• Verify Profile: Ensure partner has complete profile with photo
• Check Experience: Prefer partners with more completed bookings
• Service Details: Clearly specify service requirements

3.2 During Service

• Verify Identity: Ask partner to show their Tappyon app profile upon arrival
• Stay Present: Remain in the vicinity while service is being performed
• Supervise Work: Monitor partner's activities, especially in private areas
• Avoid Sharing Personal Info: Don't share bank details, passwords, or sensitive information
• Keep Valuables Safe: Secure jewelry, cash, and important documents
• Have Someone Present: If possible, have a family member or friend at home
• Maintain Communication: Keep your phone charged and accessible

3.3 Payment Safety

• Pay Through App Only: Never make cash payments outside the app
• No Advance Payments: Don't pay partners directly before service completion
• No Bank Transfers: Never share bank account or card details with partners
• Verify Final Amount: Confirm charges in app before approving payment
• Get Receipt: Always obtain digital invoice from the app

4. Red Flags - When to Be Cautious

5. Specific Safety Recommendations

5.1 For Women Users

• Book services during daytime when possible
• Ensure a family member or friend is present
• Inform someone trusted about the booking details
• Keep your phone accessible at all times
• If uncomfortable, cancel service and report immediately

5.2 For Elderly Users

• Have a family member book and monitor services
• Keep emergency contacts readily available
• Avoid sharing financial information
• Ask for help if you don't understand something
• Request video call assistance from family if alone

5.3 For Home Entry Services

Services like cleaning, repairs, pest control involve partner entering your home:

• Secure valuables and sensitive documents
• Don't leave partner unattended in rooms
• Lock doors to rooms not requiring service
• Ensure partner doesn't access Wi-Fi password without permission
• Check all doors and windows after service completion

6. Reporting Safety Concerns

6.1 How to Report

If you experience any safety issue, report immediately:

1. In-App Reporting:
   • Go to booking details
   • Click "Report Issue" or "Emergency"
   • Select issue type: Safety Concern, Harassment, Theft, etc.
   • Provide detailed description
   • Upload photos/videos if available
   • Submit report
2. Call Support Helpline: +91 93360 69303 (24/7)
3. Email: safety@tappyon.com (urgent responses within 1 hour)
4. WhatsApp: +91 93360 69303

6.2 Emergency Situations

6.3 What Happens After Reporting

• Immediate Response: Support team acknowledges within 15 minutes
• Partner Suspension: Partner access is immediately suspended
• Investigation: Detailed review of incident within 24 hours
• Police Coordination: We cooperate with law enforcement if needed
• Follow-Up: Regular updates on case status
• Resolution: Appropriate action (refund, compensation, partner termination)

7. Types of Reportable Incidents

• Harassment: Verbal, physical, or sexual harassment
• Theft: Missing items or property damage
• Fraud: Payment scams or fake bookings
• Safety Concerns: Suspicious behavior or threats
• Privacy Violation: Unauthorized photos, videos, or data access
• Discrimination: Based on gender, religion, caste, etc.
• Violence: Physical assault or threats
• Substance Abuse: Partner under influence of alcohol/drugs

8. Data Privacy and Safety

• Your personal data is shared with partners ONLY for service delivery
• Partners cannot store or misuse your information
• Report immediately if partner asks for sensitive information
• See our Privacy Policy for full details

9. Tappyon's Safety Measures

9.1 Technology Safeguards

• GPS Tracking: Partner location is tracked during service
• In-App Messaging: All communication logged for safety
• Booking Records: Complete audit trail of all bookings
• SOS Button: Quick emergency alert feature in app

9.2 Support Availability

• 24/7 Helpline: Always available for urgent issues
• Dedicated Safety Team: Trained professionals handle safety reports
• Quick Response: Priority handling of safety complaints

10. Partner Safety Responsibilities

Partners are required to:

• Respect user privacy and property
• Behave professionally at all times
• Not engage in any illegal activities
• Report safety concerns from their side
• Follow all safety protocols

See Partner Code of Conduct for full details.

11. Legal Disclaimer

12. COVID-19 and Health Safety

• Partners are encouraged to follow health guidelines
• Request mask-wearing if you prefer
• Maintain social distancing where possible
• Sanitize work areas after service
• Report if partner shows symptoms of illness

13. Children's Safety

• Keep children supervised during service visits
• Don't leave children alone with partners
• Ensure child-safe environments (lock chemicals, sharp tools)
• Report any inappropriate interaction with children

14. Property Security

• Check all doors and windows after service
• Verify all tools and equipment are removed
• Don't share keys or access codes
• Change locks if you suspect security breach
• Report immediately if items are missing

15. Insurance and Liability

• Tappyon does not provide insurance for user property
• Partners are responsible for damage caused during service
• Report property damage within 24 hours
• Document damage with photos for claims
• See our Disclaimer for liability limits

16. Safety Resources

17. Feedback and Suggestions

Help us improve safety by:

• Providing honest ratings and reviews
• Reporting suspicious activity immediately
• Sharing safety improvement suggestions
• Participating in safety surveys

18. Contact Safety Team